Closed, and who to write to – read on 15 August 2026
QueenPlay had 75 sister sites: PlayFrank, Regent Play, Plaza Royal, Hopa, Casiplay, Magic Red, Mr Play, Trada Casino, Next Casino, Wild Slots, Karamba, Mr Mega, Slotzo, Greenplay, Luckster and 60 more. QueenPlay stopped taking players on 28 May 2026, and every address on that licence is now closed, although several of the brands have since reopened under other licence holders. All 76 web addresses sat on Gambling Commission account 39483, which is held by AG Communications Limited of Malta.
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Nine further names on the same account are worth listing, because a reader may still hold an account with one of them: Karamba, Mr Mega, Slotzo, Magic Red, Mr Play, Trada Casino, Next Casino, Wild Slots and Luckster. No offer is shown for any of them and none is carded, because all nine are closed on this licence. Several of the names did survive elsewhere, though, and that is worth knowing before writing any of them off: Karamba and Griffon Casino are filed under White Hat Gaming on account 52894, Jupiter Gaming on 67098 now carries King Casino, Red Casino, Mr Luck, 666 Casino and Dream Jackpot, and Jumpman Gaming on 39175 took HeySpin. In each of those cases the brand continued and the licence behind it did not. Two more, slotzo.com and mrmega.com, had already been found serving advertising pages in August 2026, which is set out on the Slotzo page.
Two closing dates, five weeks apart
The 76 web addresses on this licence did not all switch off on one night. Opened on 15 August 2026, queenplay.com, regentplay.com and plazaroyal.com each serve the same short notice, and each gives 28 May 2026 as the date the website stopped being operational. Open playfrank.com and both the wording and the date change: 30 June 2026. Five weeks sit between the two, so the exit from Britain ran in stages rather than in one go. Anyone who has been told the whole group closed in May has half the story.
The goodbye pages name two different companies
The two notices do not agree about who ran the sites. The one at queenplay.com says the website was operated by Aspire Global International LTD, a Malta company numbered C42296, which it says holds a Maltese gaming licence granted on 17 August 2009 and a remote bookmaker licence numbered 1014834. The one at playfrank.com names AG Communications Limited instead, and prints the British licence number 039483-R-319409-018 beside it. Both companies give an address at the same business centre in St Julians, Malta, and AG Communications is the name on the British account. So a player owed money by QueenPlay is being pointed at a Malta company that is not the licence holder the Gambling Commission deals with. Account 39483 is a numbered file, and the Gambling Commission opens one for each company it lets run gambling sites for players in this country. The file follows the company and not the brand, which is why fifteen names a reader might recognise all sit under a single number here.
What to do if money is still sitting in an account
Both notices give the same support address, and it is on neither casino domain nor either company website: asg_supportcenter@aristocrat.com. At queenplay.com that address is hidden behind a click-to-reveal link, which is reason enough to write it down. A confirmed cash balance does not stop being owed because a brand has been retired. Send the request from whichever email address opened the account, quote the username, state the sum believed outstanding, and expect a check on identity before anything moves. Ask for a copy of the transaction history in that same message, while those records are still easy to pull. Both notices name eCOGRA as the dispute service, reachable once eight weeks have passed or once a final answer has arrived and disappointed. Keep licence number 039483-R-319409-018 with the paperwork, because it identifies the account whichever brand the money was lost or won under.
Thirteen addresses opened on 15 August 2026
Thirteen of the 76 addresses were opened to see what is actually served at each one, and nine gave back a page that could be read. They split four ways. Three carry the May notice word for word. One, playfrank.com, carries the June notice. Two have been given over to advertising: casiplay.com is now a single page recommending one other casino, with a line at the foot conceding it may be paid if a reader signs up through it, and greenplay.com has become a comparison site ranking other operators by the size of their bonus. Two more, nextcasino.com and wildslots.com, no longer point anywhere at all. Magic Red, Mr Play, Trada Casino and Luckster are named on this page from their filing alone: all four sit on account 39483 and all four are marked Inactive.
A live licence with nothing switched on behind it
Licence 039483-R-319409-018 is still active. It carries three permissions. The casino one is the oldest, running since 1 November 2014; betting on real events joined it on 28 September 2017; bingo came last, on 27 August 2019. All three read Active and Current on a 15 August 2026 check. All three also say Remote, and that word carries no meaning beyond online here: it is how a licence for a website is told apart from a licence for a building. What has gone is everything underneath. The summary counts 78 web addresses while the table below it lists 76, a gap between the count and the list that turns up on other accounts too, which is why both numbers are printed here instead of one. Every one of the 76 is marked Inactive, meaning the address is no longer serving players. The account files exactly one trading name, aspireglobal, against all 76 of them, so the British paperwork never named the brands a player would recognise, only the platform they were built on. Premises: none, which fits a business that only ever operated online.
The two cases on the licence, and the number that changed
One regulatory action shows against account 39483, checked on 15 August 2026. It is the settlement decided on 4 February 2025, which followed a review under section 116 of the Gambling Act after a compliance assessment, and which ended with the company agreeing to hand over £1,407,834 rather than take a fine, to give up a further £220,334, to cover the costs of the case and to accept a public statement. The findings covered anti money laundering controls and social responsibility duties together. One detail is worth catching: the published action cites licence 039483-R-319409-017, while the account itself now shows 039483-R-319409-018. The trailing digits move every time a licence is varied, so both refer to the same permission at different points in its life. That counter shows what is current rather than everything that has happened, and it leaves out the £237,600 penalty of 14 November 2022. That case added a written warning and fresh conditions to the licence, after the operator failed to evidence adequate due diligence on six partner firms selling gambling behind its permission. The Aspire Global operator guide sets out both cases at length.