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🔒 Closed 28 May 2026
📧 One named recovery inbox
📜 What the closure notice actually says
Sitting at the QueenPlay domain is a notice crediting Aspire Global International LTD, a Malta company, with having run the site; nothing on the page points instead to the actual British licence holder. That gap matters, since the Gambling Commission account behind QueenPlay sits with a related but separate company, AG Communications Limited, and a written approach addressed to the wrong one risks going nowhere. A companion notice at another address on the same account, closing five weeks after this one, credits AG Communications directly instead, so the two goodbye pages cannot even agree on whose signature belongs at the bottom. Full detail on that mismatch sits on the Regent Play page, since the identical two names turn up there too.
📅 Two closing dates, five weeks apart
The wind-down did not happen on a single night. QueenPlay, alongside two further addresses on the same account, gives 28 May 2026 as its last day of trading. A separate address, PlayFrank, carries a shorter version of the same notice but a different date, 30 June 2026, putting five weeks between the first wave of closures and the last one. Anyone told the whole account shut in May only has part of the story.
🔍 What sits at the rest of the account addresses now
Fifteen names once filed on this licence are worth knowing the fate of. Two of the old addresses were not simply switched off: one now carries a single recommended casino, with a line at the foot admitting a signup made through it may earn a commission, and another has been turned into a full ranking table comparing other operators, run by a business holding no gambling licence of its own. Two more addresses answer with nothing at all, resolving to no working page whatever is typed in. A further four names on the account, checked individually, are also marked Inactive with no site trading behind them. None of this group appears as a pick here, since none of them takes new players today.
A smaller set of names from the same account did keep trading, just under a different licence entirely. Karamba moved alongside Griffon Casino, while HeySpin and 666 Casino each resurfaced on licences of their own. Because brand and licence can now point in different directions, a self-exclusion put in place against one of these names before it moved is not guaranteed to have followed automatically. GAMSTOP works differently: it locks out every UK-licensed operator in one move, whichever company happens to sit behind the permission at the time.
📋 The licence behind every one of these addresses
- Casino cover live since 1 November 2014; sports betting followed on 28 September 2017, bingo on 27 August 2019
- All three permissions still marked Active on a 16 August 2026 check
- Every address filed against the licence now reads Inactive
- No premises listed anywhere on the entry, fitting a business that only ever traded online
⚖ Two enforcement cases, one visible on the current counter
📌 Two enforcement cases, checked 16 August 2026
- 4 February 2025: settlement totalling £1,407,834, of which £220,334 was customer money handed back, plus a share of investigation costs
- On 14 November 2022 the account picked up a £237,600 penalty, together with a written caution and fresh conditions written into the licence
- Only the 2025 outcome appears on the public counter attached to this account today; the 2022 case sits in the wider archive instead
What triggered each case differed. The 2025 settlement traced back to a system meant to cap player losses breaking down across a group of older accounts. The 2022 penalty followed a failure to show enough due diligence on six firms selling gambling under this same permission. Neither outcome is specific to QueenPlay itself, since both sit against the wider account rather than any single address on it; one further wrinkle is that the document publishing the 2025 case cites an earlier version of the licence reference than the one shown today, a gap that comes from routine renumbering whenever conditions on a licence are varied, not from two different permissions.
💰 Chasing a balance left behind
Both closure notices on this account point to the same recovery inbox, asg_supportcenter@aristocrat.com, tucked behind a click-to-reveal link on the QueenPlay page rather than printed in plain text. A message should come from whichever address opened the account, state the username, name the sum believed owed, and expect an identity check before anything moves. Asking for a copy of the transaction history on that account in the same message is worth doing early, while those records are still simple to pull. Where a written approach goes unanswered, eCOGRA is named on both notices as the free complaints service, reachable once eight weeks have passed or a final response has landed and disappointed, whichever happens first.
- ✅ Safe: writing to the recovery inbox with the account username and the balance believed owed, rather than trying either closed domain.
- ❌ Costly: assuming a self-exclusion made with one brand on this account still applies once that brand has changed hands.
🔗 The rest of the Aspire Global file
Two closed addresses from the same account, Plaza Royal among them, went dark under near-identical notices. Slotzo and Mr Mega cover the two addresses from this account now serving advertising sites of their own, the same pattern seen twice among the fifteen names above.
Every address on the account, both enforcement cases in full, and the licence history behind them all
See QueenPlay on the casino sister sites index.